Unfortunately, on all bespoke products Chic Boutique can only accept returns if a product is faulty. Once an order has been placed we cannot cancel or return any order due to the bespoke, special nature of each individual order and products.
On all stocked items such as gifts we will provide a refund within 14 days of the postage date. Postage is to be covered by the buyer. If there is a fault with a product you should contact us immediately by phone or email.
If you find a fault with bespoke products such as wallpapers, fabrics, curtains, blinds, upholstery and cushions you should contact us immediately by phone or email. Genuine faults with wallpaper and fabric will be decided by the supplier, if the fault is deemed genuine, Chic Boutique will provide a refund of the full product price. Where a full replacement can be made, we will do our best to facilitate this.