FAQs

Shipping costs

Orders over £50 will qualify for FREE delivery

Deliveries of wallpaper will usually be made within 3-5 days (may be more for special orders, or less if next day delivery is chosen*) on all mainland UK orders for wallpapers, fabrics and paints. Orders on stocked items such as gifts will be less dependent on the delivery selection you make. 

If items such as wallpaper, fabrics and paint are out of stock we will notify you at the earliest possible date. A decision can then be made to wait for the next stock date, or if preferred Chic Boutique can provide a refund. 

UK delivery; Postage for all UK mainland deliveries of wallpapers, fabrics & Paint have a standard charge of £5.95*. Orders of stocked items such as gifts will have a standard charge of £2.95 with a £4.95 next day option. Orders over £50 will qualify for FREE delivery. 

*if you select Next Day Delivery on wallpapers will be sent as next day delivery once they arrive with us from the supplier. 

Orders of furniture have a standard charge of £18 

Our FAQ's may be able to answer your query.. 

If not, don't hesitate to get in touch

FAQs

  • How much does delivery cost?

    FREE delivery on orders over £50

    (otherwise) UK mainland £5.95 

    Europe and UK islands £14.95

  • What is your returns policy?

    Unfortunately, on all bespoke products Chic Boutique can only accept returns if a product is faulty. Once an order has been placed we cannot cancel or return any order due to the bespoke, special nature of each individual order and products. 

    On all stocked items such as gifts we will provide a refund within 14 days of the postage date. Postage is to be covered by the buyer. If there is a fault with a product you should contact us immediately by phone or email. 

    If you find a fault with bespoke products such as wallpapers, fabrics, curtains, blinds, upholstery and cushions you should contact us immediately by phone or email. Genuine faults with wallpaper and fabric will be decided by the supplier, if the fault is deemed genuine, Chic Boutique will provide a refund of the full product price. Where a full replacement can be made, we will do our best to facilitate this. 

  • I need my item urgently, can you help?

    In some cases our suppliers can deliver to you direct on a next day delivery. Give us a call before placing your order and we'll do our best to help you. 

    Extra charges may occur 
  • How will my items be delivered

    We use a variety of couriers depending on the product in order to give the best and fastest service we can. 

    All packages will be packed to protect against damages 

    Stocked items may come quicker than orders for wallpaper, fabric and paint due to us having to order in from our suppliers. 

    Bespoke orders will be discussed with you in order to determine the best way to get your product to you. 
  • how long will my items take?

    Delivery will usually take 5-7 working days in the UK. 

    Please allow extra time for Northern Island, The Highlands and all other islands

    Bespoke and made to measure products will have their own individual lead times and this will be discussed with you at the early stages of the process. 
  • How long do samples take to arrive?

    Samples are sent by Royal Mail, we aim to deliver all our samples within 3-5 days 
  • How do i return items?

    Please email info@chicboutiquepudsey.com with your order number and details of the item and wait for confirmation of returns before sending your items(s)

    Returns should be sent to;

    Chic Boutique Returns 
    80 Lowtown
    Pudsey
    Leeds
    LS28 7AA

    The buyer accepts responsibility for the goods until they arrive with us, please ensure you obtain a proof of postage. 

  • Have you received my returns?

    We will send a confirmation email to let you know we have received your item(s) and confirm any refund due 
  • Do you deliver world wide?

    We do deliver world wide, we recommend contacting us first via phone or email for more information.

    Certain brands of wallpaper and fabric are only available in certain areas; 

    UK only: Christian Lacroix, Cole & Son, Designers Guild, Ralph Lauren, William Yeoward 

    Europe: Andrew Martin, Sanderson, Zoffany 

  • Can i re-arrange delivery?

    So long as items have not been dispatched we can re-arrange the delivery date.

    Please contact us via phone or email to amend your delivery. 
  • Can i change the delivery address?

    As long as the order has not been dispatched we can amend the delivery address. 

    Please contact us via phone or email to amend your details